Privacy Policy

Effective Date: April, 14th 2025

Welcome to The Grove. Your privacy is important to us. This Privacy Policy explains how The Grove ("we," "us," or "our") collects, uses, shares, and protects your information when you interact with us through our website, mobile applications, member portal, and in-person experiences.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

Information You Provide Directly:

Contact Information (name, phone number, email address, mailing address)
Membership Information (member ID, family members on the account)
Payment Information (billing address, credit/debit card details via secure third-party processor)
Event or Reservation Details (event bookings, dining reservations, simulator rentals)
Communications (emails, feedback, inquiries, and survey responses)
Information Collected Automatically:
Device Information (browser type, device ID, IP address)
Usage Data (pages visited, reservations made, services used)
Cookies and Similar Technologies (to improve user experience and personalize content)

2. How We Use Your Information

We use the information we collect to:

Process memberships, reservations, and purchases
Communicate important club updates, promotions, and event notifications
Personalize and improve your experience at The Grove
Manage and improve our website, mobile applications, and member portal
Protect the security and integrity of our services
Comply with legal obligations and enforce our policies

3. How We Share Your Information

We do not sell your personal information.
We may share information in the following circumstances:

Service Providers: We may share information with trusted vendors (e.g., reservation systems, payment processors, IT support) who perform services on our behalf.
Legal Requirements: We may disclose information if required by law, subpoena, or legal process.
Club Activities: Basic member information may be shared internally among staff for operations like reservations, event planning, and membership services.

4. Your Choices and Controls

You have choices regarding your personal information:

You can update your account information at any time through the Member Portal.
You can opt out of marketing emails by using the "unsubscribe" link included in each communication.
You can request to access, correct, or delete your personal information by contacting us at member@letsgrove.com

Please note, certain information may be retained to fulfill legal or operational obligations.

5. Data Security

We take reasonable administrative, technical, and physical security measures to protect your personal information. However, no system can be completely secure, and we cannot guarantee the absolute security of your information.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site usage, and assist with marketing efforts. You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our website and communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Children's Privacy

The Grove does not knowingly collect personal information from individuals under the age of 13 without parental consent. If we learn that we have collected information from a child under 13, we will take appropriate steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through our website. Please review this policy periodically for updates.